Acceptable Use Policy
Updated Acceptable Use Policy (AUP) for Closed by AI
Last Updated: 24/5/2025
This Acceptable Use Policy ("AUP") forms part of the Agreement between CLOSEDBY.AI LTD ("we," "us," or "our") and the Client ("you") governing the use of the Closed by AI service (the "Service"). It outlines prohibited uses of the Service to ensure its integrity, legality, and availability for all users.
Capitalized terms used but not defined herein have the meanings given to them in the Terms of Service.
By accessing or using the Service, you agree, on behalf of yourself, your authorized users (e.g., staff), and your business, not to misuse the Service or help anyone else do so.
1. Prohibited Activities
You agree not to use the Service, nor permit any third party or your authorized users to use the Service, for any of the following purposes or activities:
- Illegal or Fraudulent Activities: Engaging in, promoting, or facilitating any activity that is illegal under applicable law (including, but not limited to, laws related to data protection, privacy, and communications).
- Infringing Content: Transmitting or storing any material that infringes the intellectual property rights or other rights of third parties.
- Harmful or Offensive Content: Transmitting or storing any material that is unlawful, harassing, defamatory, libelous, abusive, threatening, obscene, harmful, vulgar, pornographic, or otherwise objectionable.
- Misrepresentation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity, including misrepresenting the capabilities or nature of the AI interactions.
- Unauthorized Access: Attempting to gain unauthorized access to the Service, other user accounts, or computer systems or networks connected to the Service.
- Interference with Service: Interfering with or disrupting the integrity or performance of the Service or the data contained therein, including attempting to probe, scan, or test the vulnerability of the Service or circumvent any security measures.
- Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise discover the source code, underlying ideas, algorithms, or AI models of the Service, except to the extent permitted by applicable law.
- Excessive Load: Placing an unreasonable or disproportionately large load on the Service infrastructure, or otherwise interfering with its operation (also see Fair Use Policy).
- Spam or Unsolicited Communications: Using the Service to generate or send unsolicited communications, advertising, or spam, or harvesting contact information for such purposes, in violation of applicable laws (e.g., PECR in the UK).
- Harmful Code: Transmitting any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
- Violation of Third-Party Terms: Using the Service in a way that violates the terms of service of any integrated third-party platform (e.g., WhatsApp, business management systems).
- Circumventing Limitations: Attempting to bypass or circumvent any usage limitations, restrictions, or filtering mechanisms implemented by us.
- Non-Business Purposes: Using the Service for purposes entirely unrelated to the operation of your business and customer communication/lead management.
2. Content Standards
While the AI generates responses based on your configuration, you remain responsible for ensuring that the overall use and the information provided to the AI for configuration align with professional standards and do not violate the prohibitions listed above. You should not configure the AI to engage in deceptive practices or make inappropriate statements.
3. Compliance with Laws
You are responsible for ensuring that your use of the Service, including communications initiated or handled by the Service, complies with all applicable laws and regulations, including but not limited to:
- UK GDPR and Data Protection Act 2018 (including obtaining necessary consents for communication and data processing).
- Privacy and Electronic Communications Regulations (PECR).
- Relevant industry regulations and professional conduct standards.
- Consumer protection and advertising standards.
4. Enforcement
We reserve the right, but do not assume the obligation, to investigate any violation of this AUP or misuse of the Service. We may:
- Investigate violations of this AUP.
- Remove, disable access to, or modify any content or resource that violates this AUP or any other agreement we have with you for use of the Service.
- Suspend or terminate your access to the Service for violations of this AUP.
- Report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties.
We will attempt to notify you of any suspension or termination, providing reasons and any opportunity to cure, where feasible and appropriate, unless we determine that immediate action is necessary to prevent harm or liability.
5. Reporting Violations
If you become aware of any violation of this AUP, you agree to notify us immediately and provide us with assistance, as requested, to stop or remedy the violation.
6. Modifications
We may revise this AUP from time to time. We will post the most current version on our website or platform. By continuing to use the Service after revisions become effective, you agree to be bound by the revised AUP.
7. Contact Information
For questions or to report violations regarding this AUP, please contact us using the details provided in our Terms of Service or Privacy Policy.
Cancellation Refund Policy
Updated Cancellation & Refund Policy for Closed by AI
Last Updated: 24/5/2025
This Cancellation & Refund Policy outlines the terms and conditions for cancellation of subscriptions and refund eligibility for the Closed by AI service provided by CLOSEDBY.AI LTD ("we," "us," or "our") to our Clients ("you").
1. Subscription Terms- Subscription Period: Subscriptions to the Closed by AI service are typically billed on a monthly basis, unless otherwise specified in your subscription agreement.
- Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with this policy.
- Onboarding Fee: The one-time onboarding fee (£950, unless waived as part of a promotional offer) is non-refundable once the onboarding process has commenced.
2. Cancellation Process- How to Cancel: To cancel your subscription, you must:
- Submit a cancellation request via email to info@closedby.ai, or
- Use the cancellation option in your account settings on our platform (if available).
- Required Information: Your cancellation request must include your business name, account email, and confirmation of your authority to cancel the subscription.
- Confirmation: We will confirm receipt of your cancellation request within two (2) business days.
- Effective Date: Cancellations will take effect at the end of the current billing period. You will continue to have access to the Service until the end of the paid period.
- Early Termination: If you wish to terminate your subscription before the end of the current billing period, you may do so, but no partial refunds will be issued for the unused portion of the current billing period unless otherwise required by law.
3. Refund Eligibility- Standard Subscriptions:
- Monthly subscription fees are generally non-refundable for the current billing period.
- No refunds will be issued for partial use of the Service during a billing period.
- The onboarding fee is non-refundable once the onboarding process has begun.
- Service Issues:
- If you experience significant Service unavailability or defects that materially impact your ability to use the Service, you may be eligible for a partial refund or service credit as outlined in our Service Level Agreement (SLA).
- To request a refund based on Service issues, you must submit detailed information about the issue, including dates, times, and nature of the problem, to info@closedby.ai.
- Billing Errors:
- If you believe you have been incorrectly billed, please contact us within 30 days of the charge. We will investigate and, if we confirm an error, issue a refund for the incorrect amount.
4. Processing of Refunds- Approval Process: All refund requests are subject to review and approval by our team.
- Payment Method: Approved refunds will be issued using the same payment method used for the original purchase.
- Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider's policies.
5. Data Retention After Cancellation- Upon cancellation, your account will be deactivated at the end of the current billing period.
- We will retain your data in accordance with our Privacy Policy and Data Processing Agreement.
- You may request export of your data prior to the effective cancellation date.
- For complete data deletion requests, please refer to our Privacy Policy and Data Processing Agreement.
6. Termination by Closed by AI- We reserve the right to suspend or terminate your subscription for violation of our Terms of Service, Acceptable Use Policy, or Fair Use Policy.
- In cases of termination due to policy violations, refund eligibility will be determined on a case-by-case basis.
7. Changes to This Policy
- How to Cancel: To cancel your subscription, you must:
- Submit a cancellation request via email to info@closedby.ai, or
- Use the cancellation option in your account settings on our platform (if available).
- Required Information: Your cancellation request must include your business name, account email, and confirmation of your authority to cancel the subscription.
- Confirmation: We will confirm receipt of your cancellation request within two (2) business days.
- Effective Date: Cancellations will take effect at the end of the current billing period. You will continue to have access to the Service until the end of the paid period.
- Early Termination: If you wish to terminate your subscription before the end of the current billing period, you may do so, but no partial refunds will be issued for the unused portion of the current billing period unless otherwise required by law.
3. Refund Eligibility- Standard Subscriptions:
- Monthly subscription fees are generally non-refundable for the current billing period.
- No refunds will be issued for partial use of the Service during a billing period.
- The onboarding fee is non-refundable once the onboarding process has begun.
- Service Issues:
- If you experience significant Service unavailability or defects that materially impact your ability to use the Service, you may be eligible for a partial refund or service credit as outlined in our Service Level Agreement (SLA).
- To request a refund based on Service issues, you must submit detailed information about the issue, including dates, times, and nature of the problem, to info@closedby.ai.
- Billing Errors:
- If you believe you have been incorrectly billed, please contact us within 30 days of the charge. We will investigate and, if we confirm an error, issue a refund for the incorrect amount.
4. Processing of Refunds- Approval Process: All refund requests are subject to review and approval by our team.
- Payment Method: Approved refunds will be issued using the same payment method used for the original purchase.
- Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider's policies.
5. Data Retention After Cancellation- Upon cancellation, your account will be deactivated at the end of the current billing period.
- We will retain your data in accordance with our Privacy Policy and Data Processing Agreement.
- You may request export of your data prior to the effective cancellation date.
- For complete data deletion requests, please refer to our Privacy Policy and Data Processing Agreement.
6. Termination by Closed by AI- We reserve the right to suspend or terminate your subscription for violation of our Terms of Service, Acceptable Use Policy, or Fair Use Policy.
- In cases of termination due to policy violations, refund eligibility will be determined on a case-by-case basis.
7. Changes to This Policy
- Monthly subscription fees are generally non-refundable for the current billing period.
- No refunds will be issued for partial use of the Service during a billing period.
- The onboarding fee is non-refundable once the onboarding process has begun.
- If you experience significant Service unavailability or defects that materially impact your ability to use the Service, you may be eligible for a partial refund or service credit as outlined in our Service Level Agreement (SLA).
- To request a refund based on Service issues, you must submit detailed information about the issue, including dates, times, and nature of the problem, to info@closedby.ai.
- If you believe you have been incorrectly billed, please contact us within 30 days of the charge. We will investigate and, if we confirm an error, issue a refund for the incorrect amount.
- Approval Process: All refund requests are subject to review and approval by our team.
- Payment Method: Approved refunds will be issued using the same payment method used for the original purchase.
- Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider's policies.
5. Data Retention After Cancellation- Upon cancellation, your account will be deactivated at the end of the current billing period.
- We will retain your data in accordance with our Privacy Policy and Data Processing Agreement.
- You may request export of your data prior to the effective cancellation date.
- For complete data deletion requests, please refer to our Privacy Policy and Data Processing Agreement.
6. Termination by Closed by AI- We reserve the right to suspend or terminate your subscription for violation of our Terms of Service, Acceptable Use Policy, or Fair Use Policy.
- In cases of termination due to policy violations, refund eligibility will be determined on a case-by-case basis.
7. Changes to This Policy
- We reserve the right to suspend or terminate your subscription for violation of our Terms of Service, Acceptable Use Policy, or Fair Use Policy.
- In cases of termination due to policy violations, refund eligibility will be determined on a case-by-case basis.
7. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on our website and will become effective when posted. Your continued use of the Service after such changes constitutes your acceptance of the new policy.
8. Contact Information
If you have questions about this policy or need to request a cancellation or refund, please contact us at:
CLOSEDBY.AI LTD
757 Blackburn Road, Bolton, United Kingdom, BL1 7JJ
info@closedby.ai
Company number 16148504
Data Processing Agreement
Updated Data Processing Agreement (DPA) for Closed by AI
Effective Date: 24/5/2025
This Data Processing Agreement ("DPA") forms part of the Terms of Service or other written or electronic agreement between CLOSEDBY.AI LTD ("Processor" or "Closed by AI") and the Client entity subscribing to the Closed by AI services ("Controller" or "Client") (collectively, the "Agreement") for the processing of Personal Data.
This DPA reflects the parties' agreement with regard to the processing of Personal Data in accordance with the requirements of Data Protection Laws.
Definitions- Data Protection Laws means all applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Personal Data means any information relating to an identified or identifiable natural person ("Data Subject") processed by the Processor on behalf of the Controller in connection with the provision of the Services. This primarily includes information relating to the Controller's prospective and existing customers ("Leads" or "End Users") and may also include information relating to the Controller's staff using the Services.
- Processing means any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
- Controller, Processor, Data Subject, Personal Data Breach shall have the meanings ascribed to them in the UK GDPR.
- Services means the Closed by AI lead conversion system and related services provided by the Processor to the Controller as described in the Agreement.
- Sub-processor means any third-party processor engaged by the Processor to process Personal Data in connection with the Services.
1. Processing of Personal Data- Roles of the Parties: The parties acknowledge that for the purposes of the Data Protection Laws, the Client is the Controller and Closed by AI is the Processor of the Personal Data processed in connection with the Services.
- Subject Matter and Duration: The subject matter of the processing is the provision of the Services pursuant to the Agreement. The duration of the processing is the term of the Agreement and any period thereafter as required by law or agreed upon for data deletion.
- Nature and Purpose: The nature and purpose of the processing are to enable the Controller to use the Closed by AI Services to capture, engage, nurture, communicate with, and potentially schedule appointments for its Leads and End Users via automated AI-driven interactions across various channels (voice, text, chat), manage lead information, integrate with the Controller's business management software where applicable, and provide related analytics and support.
- Categories of Data Subjects: The Data Subjects primarily include the Controller's prospective and existing customers (Leads/End Users) who interact with the Controller via channels monitored or managed by the Services. It may also include the Controller's employees or authorized users who access and use the Services.
- Types of Personal Data: The types of Personal Data processed may include, but are not limited to:
- Contact Information (e.g., name, phone number, email address)
- Communication Content (e.g., transcripts/recordings of calls, text messages, chat logs between Leads/End Users and the AI)
- Enquiry Details (e.g., type of service interested in, reason for contact)
- Appointment Information (e.g., scheduled date/time, appointment status - for Closed by Sam tier)
- Technical Data (e.g., IP addresses, usage logs related to the Service interaction)
- Information synced from Controller's business management systems (where applicable and configured, e.g., customer identifiers, appointment availability)
- Controller User Information (e.g., names, email addresses of client staff using the platform)
- Special Categories of Data: The Controller acknowledges that communications processed via the Services may contain sensitive information, which may constitute special categories of personal data under UK GDPR. The Controller confirms it has a valid lawful basis for processing such data and for instructing the Processor to process it on its behalf.
2. Processor's Obligations
- Roles of the Parties: The parties acknowledge that for the purposes of the Data Protection Laws, the Client is the Controller and Closed by AI is the Processor of the Personal Data processed in connection with the Services.
- Subject Matter and Duration: The subject matter of the processing is the provision of the Services pursuant to the Agreement. The duration of the processing is the term of the Agreement and any period thereafter as required by law or agreed upon for data deletion.
- Nature and Purpose: The nature and purpose of the processing are to enable the Controller to use the Closed by AI Services to capture, engage, nurture, communicate with, and potentially schedule appointments for its Leads and End Users via automated AI-driven interactions across various channels (voice, text, chat), manage lead information, integrate with the Controller's business management software where applicable, and provide related analytics and support.
- Categories of Data Subjects: The Data Subjects primarily include the Controller's prospective and existing customers (Leads/End Users) who interact with the Controller via channels monitored or managed by the Services. It may also include the Controller's employees or authorized users who access and use the Services.
- Types of Personal Data: The types of Personal Data processed may include, but are not limited to:
- Contact Information (e.g., name, phone number, email address)
- Communication Content (e.g., transcripts/recordings of calls, text messages, chat logs between Leads/End Users and the AI)
- Enquiry Details (e.g., type of service interested in, reason for contact)
- Appointment Information (e.g., scheduled date/time, appointment status - for Closed by Sam tier)
- Technical Data (e.g., IP addresses, usage logs related to the Service interaction)
- Information synced from Controller's business management systems (where applicable and configured, e.g., customer identifiers, appointment availability)
- Controller User Information (e.g., names, email addresses of client staff using the platform)
- Special Categories of Data: The Controller acknowledges that communications processed via the Services may contain sensitive information, which may constitute special categories of personal data under UK GDPR. The Controller confirms it has a valid lawful basis for processing such data and for instructing the Processor to process it on its behalf.
2. Processor's Obligations
Closed by AI, as Processor, agrees to:
- Process only on documented instructions: Process Personal Data only on the documented instructions of the Controller, including with regard to transfers of Personal Data to a third country or an international organisation, unless required to do so by Union or Member State law to which the Processor is subject; in such a case, the Processor shall inform the Controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. The Agreement (including this DPA) constitutes the Controller's documented instructions.
- Confidentiality: Ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
- Security: Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. Such measures shall include, as appropriate:
- The pseudonymisation and encryption of Personal Data (e.g., end-to-end encryption mentioned in knowledge base).
- The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
- The ability to restore the availability and access to Personal Data in a timely manner in the event of a physical or technical incident.
- A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing. (Further details may be provided in the Security Policy summary).
- Sub-processing:
- Obtain the Controller's prior specific or general written authorisation before engaging any Sub-processor. Closed by AI currently has the Controller's general written authorisation to engage Sub-processors, subject to the requirements below.
- Maintain an up-to-date list of its Sub-processors (the "Sub-processor List"), which shall be made available to the Controller (e.g., via a dedicated webpage or document). Closed by AI shall inform the Controller of any intended changes concerning the addition or replacement of other Sub-processors, thereby giving the Controller the opportunity to object to such changes.
- Impose data protection obligations on any Sub-processor it appoints that are equivalent to those set out in this DPA, by way of a written contract.
- Remain fully liable to the Controller for the performance of the Sub-processor's data protection obligations.
- Data Subject Rights: Taking into account the nature of the processing, assist the Controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Controller's obligation to respond to requests for exercising the Data Subject's rights laid down in Chapter III of the UK GDPR (e.g., access, rectification, erasure, restriction, portability, objection).
- Assistance to Controller: Assist the Controller in ensuring compliance with its obligations pursuant to Articles 32 to 36 of the UK GDPR (Security of processing, Notification of a personal data breach to the supervisory authority, Communication of a personal data breach to the data subject, Data protection impact assessment, Prior consultation), taking into account the nature of processing and the information available to the Processor.
- Data Deletion/Return: At the choice of the Controller, delete or return all the Personal Data to the Controller after the end of the provision of Services relating to processing, and delete existing copies unless Union or Member State law requires storage of the Personal Data. The process and timelines for deletion will be further specified in the service documentation or agreed upon separately.
- Audits and Inspections: Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in this DPA and Article 28 of the UK GDPR and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller. The scope, timing, and cost of such audits shall be agreed upon by the parties in advance and shall be conducted in a manner that minimizes disruption to the Processor's business operations.
3. Controller's Obligations
The Controller agrees to:
- Compliance with Laws: Comply with all applicable Data Protection Laws in its use of the Services and its own processing of Personal Data.
- Lawful Basis: Ensure it has a valid lawful basis for the processing of Personal Data instructed to the Processor under this DPA, including any special categories of data.
- Instructions: Ensure its instructions to the Processor for the processing of Personal Data are lawful and comply with Data Protection Laws. The Controller shall inform the Processor without undue delay if it determines that an instruction infringes Data Protection Laws.
- Accuracy of Data: Take reasonable steps to ensure the accuracy of the Personal Data provided to the Processor.
- Data Subject Requests: Be responsible for handling requests from Data Subjects regarding their rights under Data Protection Laws, with assistance from the Processor as outlined above.
4. Data Transfers
Personal Data processed under this Agreement will primarily be stored and processed within the United Kingdom or the European Economic Area (EEA). The Controller provides general authorisation for the Processor to transfer Personal Data to Sub-processors located outside the UK/EEA, provided that the Processor ensures such transfers are made in compliance with the requirements of Data Protection Laws (e.g., by implementing Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or relying on an adequacy decision, where applicable).
5. Personal Data Breaches
The Processor shall notify the Controller without undue delay after becoming aware of a Personal Data Breach affecting Personal Data processed under this DPA. The Processor shall provide the Controller with sufficient information to allow the Controller to meet its obligations to report the breach to the supervisory authority and/or notify the Data Subjects, as required by Data Protection Laws.
6. Liability and Indemnity
Liability and indemnity provisions related to data protection matters are governed by the terms set out in the main Agreement (Terms of Service).
7. General Terms- Governing Law: This DPA shall be governed by the laws specified in the main Agreement.
- Conflict: In the event of a conflict between this DPA and the main Agreement, the terms of this DPA shall prevail with respect to the subject matter of data processing.
- Modification: This DPA may only be modified by a written amendment signed by both parties.
IN WITNESS WHEREOF, the parties have caused this DPA to be executed by their duly authorized representatives.
For the Controller (Client):
Signature: _________________________
Name: _____________________________
Title: _____________________________
Date: _____________________________
For the Processor (CLOSEDBY.AI LTD):
Signature: _________________________
Name: ROBINSON, Timothy James
Title: Director
Date: _____________________________
Fair Use Policy
Updated Fair Use Policy (FUP) for Closed by AI
Last Updated: 24/5/2025
This Fair Use Policy ("FUP") is part of the Agreement between CLOSEDBY.AI LTD ("we," "us," or "our") and the Client ("you") and applies to your use of the Closed by AI service (the "Service"). It aims to ensure that all Clients receive a high-quality, reliable service by preventing excessive or abusive usage that could negatively impact the Service's performance, availability, or cost-effectiveness for others.
While some service descriptions or marketing materials may refer to aspects like "unlimited usage" in the context of lead handling or communication attempts within the defined workflows, the Service is subject to this FUP. The fixed monthly fees for each tier (Rick, Ellen, Sam) are based on typical usage patterns observed within businesses.
1. Purpose
The purpose of this FUP is to define acceptable usage levels and prevent usage patterns that:
- Overload the Service infrastructure (servers, databases, communication gateways).
- Incur disproportionately high operational costs (e.g., excessive third-party API calls for AI processing, telephony, messaging).
- Degrade the Service performance or availability for other Clients.
- Constitute misuse or are outside the intended scope of the Service as a lead conversion tool for businesses.
2. Fair Usage Guidelines
We expect Clients to use the Service in a manner consistent with the normal operational needs of a business for engaging with prospective and existing customers regarding appointments and services. While we do not impose strict numerical limits on individual messages or calls within the standard workflow, usage should remain within reasonable bounds.
Examples of usage generally considered fair include:
- Automated responses and follow-ups to leads generated through standard channels (web forms, calls, WhatsApp, DMs).
- AI handling of inbound new customer calls within the scope of the subscribed tier (Ellen, Sam).
- Automated booking confirmations and reminders (where applicable).
- Using the platform features for managing leads and reviewing communications as intended.
Examples of usage that may be considered excessive or unfair include, but are not limited to:
- Using the Service for bulk, unsolicited marketing campaigns unrelated to specific inbound leads or existing customer relationships.
- Configuring automated workflows that generate an abnormally high volume of messages or calls disproportionate to genuine lead engagement (e.g., continuous looping, excessive retries beyond standard follow-up sequences).
- Integrating the Service with external systems in a way that triggers an excessive number of API calls or interactions not typical for standard business operations.
- Using the Service primarily for data scraping or activities other than customer communication and lead conversion.
- Attempting to resell or share a single subscription across multiple distinct business locations or businesses beyond what is agreed upon in the subscription.
- Any usage pattern that consistently results in resource consumption (CPU, bandwidth, API calls) significantly exceeding that of the average Client on the same tier, potentially impacting service stability or costs.
3. Monitoring
We monitor overall system usage and performance to ensure compliance with this FUP and maintain service quality. Monitoring is typically done on an aggregated basis, but we may investigate specific account usage if excessive patterns are detected or suspected.
4. Actions for Excessive Use
If we determine, in our reasonable discretion, that a Client's usage is excessive and violates this FUP, we will typically take the following steps:
- Contact: We will attempt to contact the Client to discuss the usage pattern and understand the underlying reasons.
- Remediation: We will work with the Client to identify ways to modify usage to bring it within acceptable limits.
- Restriction/Throttling: If excessive usage continues without remediation, we reserve the right to throttle, suspend, or place limitations on the Client's access to certain features or the Service as a whole, with prior notice where practicable.
- Tier Review/Repricing: In cases of consistently high usage that significantly exceeds the norm for the subscribed tier, we may propose migrating the Client to a higher tier (if applicable) or discussing a custom pricing plan that reflects their actual usage.
- Termination: As a last resort, if excessive usage persists and negatively impacts the Service or other users, we reserve the right to terminate the Client's subscription in accordance with the Terms of Service.
We will endeavor to provide notice before taking restrictive actions, allowing the Client an opportunity to adjust their usage, unless immediate action is deemed necessary to protect the Service integrity.
5. Modifications
We may revise this FUP from time to time. We will post the most current version on our website or platform. By continuing to use the Service after revisions become effective, you agree to be bound by the revised FUP.
6. Contact Information
If you have questions about this FUP or believe your intended usage might fall outside standard patterns, please contact us to discuss.
Onboarding Agreement
Updated Onboarding Agreement / Welcome Pack for Closed by AI
Last Updated: 24/5/2025
Welcome to Closed by AI!
Thank you for choosing CLOSEDBY.AI LTD as your AI-powered lead conversion partner. This document serves as your onboarding agreement and welcome pack, outlining what to expect during the setup process and providing essential information to help you get the most out of our service.
1. Onboarding Process Overview
The onboarding process typically takes 2-3 weeks from signing up to full implementation, depending on your chosen service tier and specific requirements. Here's what to expect:
Phase 1: Initial Setup (Week 1)- Kickoff meeting to gather your business information and requirements
- Account creation and initial configuration
- Collection of necessary access credentials for integrations (where applicable)
- Training session for your team on the Closed by AI dashboard
Phase 2: Configuration & Testing (Week 1-2)- Configuration of AI communication style and workflows based on your preferences
- Integration with your business management system (if applicable)
- Setup of communication channels (voice, text, WhatsApp, etc.)
- Internal testing of all configured components
Phase 3: Soft Launch & Optimization (Week 2-3)- Controlled rollout of features
- Monitoring and fine-tuning of AI responses
- Additional training sessions as needed
- Performance review and adjustments
2. Information We'll Need From You
- Configuration of AI communication style and workflows based on your preferences
- Integration with your business management system (if applicable)
- Setup of communication channels (voice, text, WhatsApp, etc.)
- Internal testing of all configured components
Phase 3: Soft Launch & Optimization (Week 2-3)- Controlled rollout of features
- Monitoring and fine-tuning of AI responses
- Additional training sessions as needed
- Performance review and adjustments
2. Information We'll Need From You
To ensure a smooth onboarding process, please prepare the following information:
Business Information- Business name, address, and contact details
- Business hours and time zone
- Services offered and pricing structure (if to be discussed by the AI)
- Brand voice guidelines or communication preferences
Technical Information- Access credentials for your business management system (if using Closed by Sam)
- Phone numbers to be used with the service
- WhatsApp Business account details (if applicable)
- Website details for web form integration (if applicable)
Team Information- Names and email addresses of staff who will need access to the dashboard
- Designated point of contact for the onboarding process
3. Your Onboarding Team
- Access credentials for your business management system (if using Closed by Sam)
- Phone numbers to be used with the service
- WhatsApp Business account details (if applicable)
- Website details for web form integration (if applicable)
Team Information- Names and email addresses of staff who will need access to the dashboard
- Designated point of contact for the onboarding process
3. Your Onboarding Team
Your dedicated onboarding team will include:
- Onboarding Specialist: Your main point of contact throughout the setup process
- Technical Integration Specialist: Handles system integrations and technical setup
- AI Configuration Specialist: Configures and fine-tunes the AI communication style
Contact details for your specific team members will be provided in your welcome email.
4. Training and SupportInitial Training- We provide comprehensive training sessions for your team on how to use the Closed by AI dashboard
- Training sessions are conducted virtually and can be recorded for future reference
- Additional training materials and documentation are available in our knowledge base
Ongoing Support- After onboarding, you'll have access to our support team during Business Hours (9:00 AM to 5:00 PM UK time, Monday to Friday, excluding public holidays in England)
- Support is available via email at info@closedby.ai
- Response times for support requests are outlined in our Service Level Agreement (SLA)
5. Billing Information- Your subscription will begin on the date specified in your subscription agreement
- The onboarding fee (£950, unless waived as part of a promotional offer) will be invoiced upon signing
- Monthly subscription fees will be billed according to the payment terms in your subscription agreement
- All invoices will be sent to your designated billing contact
6. Legal Agreements
- We provide comprehensive training sessions for your team on how to use the Closed by AI dashboard
- Training sessions are conducted virtually and can be recorded for future reference
- Additional training materials and documentation are available in our knowledge base
Ongoing Support- After onboarding, you'll have access to our support team during Business Hours (9:00 AM to 5:00 PM UK time, Monday to Friday, excluding public holidays in England)
- Support is available via email at info@closedby.ai
- Response times for support requests are outlined in our Service Level Agreement (SLA)
5. Billing Information- Your subscription will begin on the date specified in your subscription agreement
- The onboarding fee (£950, unless waived as part of a promotional offer) will be invoiced upon signing
- Monthly subscription fees will be billed according to the payment terms in your subscription agreement
- All invoices will be sent to your designated billing contact
6. Legal Agreements
- Your subscription will begin on the date specified in your subscription agreement
- The onboarding fee (£950, unless waived as part of a promotional offer) will be invoiced upon signing
- Monthly subscription fees will be billed according to the payment terms in your subscription agreement
- All invoices will be sent to your designated billing contact
6. Legal Agreements
By proceeding with the onboarding process, you confirm your agreement to our:
- Terms of Service
- Privacy Policy
- Data Processing Agreement (DPA)
- Service Level Agreement (SLA)
- Acceptable Use Policy (AUP)
- Fair Use Policy (FUP)
- Cancellation & Refund Policy
These documents have been provided to you separately and are also available on our website.
7. Next Steps- Sign and return this Onboarding Agreement to info@closedby.ai
- Schedule your kickoff meeting using the link provided in your welcome email
- Gather the information outlined in Section 2
- Prepare your team for the initial training session
8. Signatures
For the Client:
Signature: _________________________
Name: _____________________________
Title: _____________________________
Date: _____________________________
For CLOSEDBY.AI LTD:
Signature: _________________________
Name: ROBINSON, Timothy James
Title: Director
Date: _____________________________
9. Contact Information
CLOSEDBY.AI LTD
757 Blackburn Road, Bolton, United Kingdom, BL1 7JJ
info@closedby.ai
Company number 16148504
We're excited to have you on board and look forward to helping you convert more leads with the power of AI!
Privacy Policy
Updated Privacy Policy for Closed by AI
Last Updated: 24/5/2025
Introduction
Welcome to Closed by AI. CLOSEDBY.AI LTD ("we," "us," or "our") provides an intelligent lead conversion system designed for businesses ("Client"), referred to as the Closed by AI service (the "Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard information when:
- Businesses subscribe to and use our Service.
- Client Staff interact with our Service platform.
- Customers or Prospective Customers ("Leads," "Customers," or "End Users") interact with a Client through communication channels managed or monitored by our Service on behalf of the Client.
We are committed to protecting privacy and processing data transparently and securely in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please note that when we process information about End Users on behalf of a Client using our Service, the Client is the Data Controller, and Closed by AI is the Data Processor. This means the Client determines the purposes and means of processing End User data, and we process it based on their instructions and our Data Processing Agreement (DPA) with them. End Users should primarily direct privacy-related requests to the relevant Client.
This policy should be read in conjunction with our Terms of Service and, where applicable, our Data Processing Agreement and Cookie Policy.
Information We Collect
We collect different types of information depending on your interaction with us and the Service:
1. Information from Clients (Our Clients):- Account Information: When a Client subscribes, we collect business contact information (business name, address, phone number, email), billing details, and information about the services subscribed to.
- Configuration Data: Information needed to set up the Service, such as business operating hours, services offered, business management software details (for integration), and desired communication tone/scripts.
- Staff User Information: Names, email addresses, and access credentials for Client staff authorized to use the Service platform.
2. Information Processed on Behalf of Clients (End User Data):
When End Users interact with a Client via channels connected to our Service (e.g., phone calls handled by AI, web forms, WhatsApp messages, social media DMs processed by the Service), we process the following information as instructed by the Client:
- Contact Information: Name, phone number, email address.
- Communication Content: Recordings or transcripts of voice calls, text message content, chat logs, and email content exchanged between the End User and the AI service.
- Enquiry Details: Information about the reason for contact, such as the type of service enquired about, urgency, and related questions asked.
- Appointment Information: For clients using integrated booking features (like Closed by Sam), information related to appointment scheduling, confirmation, or status.
- Sensitive Information: Communications may inherently contain sensitive information about an End User's needs or circumstances. We process this sensitive data strictly on behalf of and as instructed by the Client (the Controller), who is responsible for having a lawful basis for this processing.
3. Information Collected Automatically:- Usage Data: Information about how Clients and their staff use our Service platform, such as login times, features accessed, interaction logs, and performance metrics.
- Technical Data: IP addresses, browser type, device information, operating system, and technical logs generated during the use of the Service or interaction with our website.
- Cookies and Similar Technologies: If you interact with our website or web-based components of the Service, we may use cookies and similar technologies. Please refer to our separate Cookie Policy for details.
How We Use Information1. To Provide and Manage the Service for Clients:- Set up and maintain Client accounts.
- Provide the core functionalities of the subscribed Service tier (e.g., AI communication, lead follow-up, call handling, appointment booking).
- Integrate with the Client's business management systems (where applicable).
- Process payments and manage subscriptions.
- Provide customer support and technical assistance.
- Monitor Service performance and ensure security.
- Communicate with Clients about service updates, maintenance, and offers.
2. To Process End User Data on Behalf of Clients:- Receive and process incoming communications from End Users via connected channels.
- Generate AI responses and conduct conversations based on Client configurations.
- Facilitate automated follow-ups via text or voice calls.
- Capture lead information and store communication history for the Client.
- Schedule appointments directly into the Client's calendar (for applicable tiers).
- Provide transcripts and interaction data to the Client via the Service platform or CRM integration.
3. For Service Improvement and Analytics:- Analyse usage patterns to understand how the Service is used, identify areas for improvement, and develop new features (using aggregated or anonymized data where possible).
- Monitor and improve the performance, accuracy, and effectiveness of our AI models (often using anonymized or de-identified data).
- Troubleshoot technical issues.
4. For Legal and Compliance Purposes:- Comply with legal obligations, regulations, or court orders.
- Enforce our Terms of Service and other policies.
- Protect the rights, property, or safety of Closed by AI, our Clients, End Users, or others.
- Maintain records as required by law.
Legal Basis for Processing (UK GDPR)
1. To Provide and Manage the Service for Clients:- Set up and maintain Client accounts.
- Provide the core functionalities of the subscribed Service tier (e.g., AI communication, lead follow-up, call handling, appointment booking).
- Integrate with the Client's business management systems (where applicable).
- Process payments and manage subscriptions.
- Provide customer support and technical assistance.
- Monitor Service performance and ensure security.
- Communicate with Clients about service updates, maintenance, and offers.
2. To Process End User Data on Behalf of Clients:- Receive and process incoming communications from End Users via connected channels.
- Generate AI responses and conduct conversations based on Client configurations.
- Facilitate automated follow-ups via text or voice calls.
- Capture lead information and store communication history for the Client.
- Schedule appointments directly into the Client's calendar (for applicable tiers).
- Provide transcripts and interaction data to the Client via the Service platform or CRM integration.
3. For Service Improvement and Analytics:- Analyse usage patterns to understand how the Service is used, identify areas for improvement, and develop new features (using aggregated or anonymized data where possible).
- Monitor and improve the performance, accuracy, and effectiveness of our AI models (often using anonymized or de-identified data).
- Troubleshoot technical issues.
4. For Legal and Compliance Purposes:- Comply with legal obligations, regulations, or court orders.
- Enforce our Terms of Service and other policies.
- Protect the rights, property, or safety of Closed by AI, our Clients, End Users, or others.
- Maintain records as required by law.
Legal Basis for Processing (UK GDPR)
- Receive and process incoming communications from End Users via connected channels.
- Generate AI responses and conduct conversations based on Client configurations.
- Facilitate automated follow-ups via text or voice calls.
- Capture lead information and store communication history for the Client.
- Schedule appointments directly into the Client's calendar (for applicable tiers).
- Provide transcripts and interaction data to the Client via the Service platform or CRM integration.
3. For Service Improvement and Analytics:- Analyse usage patterns to understand how the Service is used, identify areas for improvement, and develop new features (using aggregated or anonymized data where possible).
- Monitor and improve the performance, accuracy, and effectiveness of our AI models (often using anonymized or de-identified data).
- Troubleshoot technical issues.
4. For Legal and Compliance Purposes:- Comply with legal obligations, regulations, or court orders.
- Enforce our Terms of Service and other policies.
- Protect the rights, property, or safety of Closed by AI, our Clients, End Users, or others.
- Maintain records as required by law.
Legal Basis for Processing (UK GDPR)
- Comply with legal obligations, regulations, or court orders.
- Enforce our Terms of Service and other policies.
- Protect the rights, property, or safety of Closed by AI, our Clients, End Users, or others.
- Maintain records as required by law.
Legal Basis for Processing (UK GDPR)
Our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context:
- Client Information: We primarily process Client and staff information based on Contract Necessity (to fulfill our Service agreement with the Client) and Legitimate Interests (e.g., for service improvement, security, communication about our services).
- End User Information (as Processor): We process End User information solely on behalf of and as instructed by the Client (the Controller). The Client is responsible for establishing the lawful basis for processing End User data, which may include End User Consent, Contract Necessity (e.g., steps taken at the End User's request prior to entering into a contract for services), or the Client's Legitimate Interests, ensuring these do not override the End User's rights and interests. For Special Category Data (sensitive information), the Client must ensure an additional condition under Article 9 of UK GDPR applies (e.g., explicit consent).
- Automatically Collected Data: We process this data based on Legitimate Interests (e.g., website operation, service security, analytics) or Consent (e.g., for non-essential cookies).
Data Sharing and Disclosure
We do not sell personal information. We may share information in the following circumstances:
- With the Client (Controller): All End User information processed by the Service on behalf of a Client is accessible to that Client.
- With Sub-processors: We use third-party service providers (Sub-processors) to help us operate the Service (e.g., cloud hosting providers, communication platform providers (like Twilio), AI technology providers, CRM platforms). We have contracts in place with these Sub-processors requiring them to protect the data and only process it according to our instructions. A list of our Sub-processors is available upon request or as specified in our DPA.
- For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, protect safety, investigate fraud, or respond to a government request.
- Business Transfers: If Closed by AI is involved in a merger, acquisition, or sale of all or a portion of its assets, information may be transferred as part of that transaction, subject to standard confidentiality agreements.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we process against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption (e.g., end-to-end encryption mentioned for compliance), access controls, secure hosting environments (UK-hosted mentioned), and regular security assessments. However, no internet transmission or electronic storage is 100% secure.
Data Retention- Client Information: We retain Client account and user information for as long as the Client maintains an active subscription and for a reasonable period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- End User Information (as Processor): We retain End User information processed on behalf of a Client for the duration specified by the Client in our agreement or until the Client instructs us to delete it, subject to any legal requirements for retention. Clients are responsible for their own data retention policies regarding customer records.
Data Transfers
Personal information is primarily processed and stored within the United Kingdom (UK) or the European Economic Area (EEA). If we transfer personal information to Sub-processors located outside the UK/EEA, we ensure appropriate safeguards are in place as required by UK GDPR (e.g., UK Addendum to EU Standard Contractual Clauses, adequacy decisions).
Your Data Protection Rights
Depending on your relationship with us and applicable law, you may have certain rights regarding your personal information:
- For End Users: As we process your data on behalf of the Client (the Controller), you should direct any requests to exercise your data protection rights (such as access, rectification, erasure, restriction, portability, or objection) to the relevant Client. We will assist the Client in responding to your requests as required by our DPA with them.
- For Client Staff: You have rights concerning the personal information we hold about you as a user of our platform (e.g., your account details). These rights may include the right to access, correct, delete, restrict, or object to our processing of your personal information. Please contact us using the details below to exercise these rights.
- For Clients: You have rights concerning your business information and can manage your account details through the Service platform or by contacting us.
You also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), if you believe our processing of personal information infringes Data Protection Laws.
Children's Privacy
The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Cookies
For information about how we use cookies and similar technologies on our website, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify Clients of any material changes by email or through the Service platform. We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when it was last revised.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
CLOSEDBY.AI LTD
757 Blackburn Road, Bolton, United Kingdom, BL1 7JJ
info@closedby.ai
Company number 16148504
Security Policy Summary
Updated Security Policy Summary for Closed by AI
Last Updated: 24/5/2025
This Security Policy Summary outlines the security measures implemented by CLOSEDBY.AI LTD ("we," "us," or "our") to protect the data processed through our Closed by AI service (the "Service"). This document is intended to provide Clients with an overview of our security practices and commitments.
1. Data Security Principles
We are committed to implementing appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account:
- The state of the art
- The costs of implementation
- The nature, scope, context, and purposes of processing
- The risk of varying likelihood and severity for the rights and freedoms of natural persons
Our security program is built on the following principles:
- Confidentiality: Ensuring that data is accessible only to authorized parties
- Integrity: Maintaining the accuracy and completeness of data
- Availability: Ensuring that authorized users have access to data when needed
- Resilience: Building systems that can withstand or recover quickly from difficulties
- Risk-based approach: Allocating security resources based on risk assessment
2. Technical Security MeasuresInfrastructure Security- Hosting: Our Service is primarily hosted in secure UK-based data centers with physical security controls
- Network Security: Implementation of firewalls, network segmentation, and intrusion detection/prevention systems
- Monitoring: Continuous monitoring of systems for suspicious activities and potential security incidents
Data Protection- Encryption: End-to-end encryption for sensitive communications and data in transit; encryption of data at rest
- Access Controls: Role-based access controls (RBAC) limiting access to Client data on a need-to-know basis
- Authentication: Multi-factor authentication (MFA) for administrative access to systems
- Backup: Regular data backups with secure storage and tested recovery procedures
Application Security- Secure Development: Following secure software development lifecycle (SDLC) practices
- Vulnerability Management: Regular security testing, including vulnerability scanning and penetration testing
- Patch Management: Timely application of security patches and updates to all systems and software
3. Organizational Security MeasuresPolicies and Procedures- Information Security Policy: Comprehensive policy governing all aspects of information security
- Incident Response Plan: Documented procedures for detecting, reporting, and responding to security incidents
- Business Continuity: Plans to ensure continued operation in case of disruption
Personnel Security- Security Training: Regular security awareness training for all staff
- Background Checks: Pre-employment screening for staff with access to sensitive systems or data
- Confidentiality Agreements: Contractual confidentiality obligations for all staff and contractors
Third-Party Risk Management- Vendor Assessment: Security assessment of third-party service providers
- Contractual Safeguards: Data protection terms in contracts with sub-processors
- Ongoing Monitoring: Regular review of third-party security practices
4. Compliance
- Hosting: Our Service is primarily hosted in secure UK-based data centers with physical security controls
- Network Security: Implementation of firewalls, network segmentation, and intrusion detection/prevention systems
- Monitoring: Continuous monitoring of systems for suspicious activities and potential security incidents
Data Protection- Encryption: End-to-end encryption for sensitive communications and data in transit; encryption of data at rest
- Access Controls: Role-based access controls (RBAC) limiting access to Client data on a need-to-know basis
- Authentication: Multi-factor authentication (MFA) for administrative access to systems
- Backup: Regular data backups with secure storage and tested recovery procedures
Application Security- Secure Development: Following secure software development lifecycle (SDLC) practices
- Vulnerability Management: Regular security testing, including vulnerability scanning and penetration testing
- Patch Management: Timely application of security patches and updates to all systems and software
3. Organizational Security MeasuresPolicies and Procedures- Information Security Policy: Comprehensive policy governing all aspects of information security
- Incident Response Plan: Documented procedures for detecting, reporting, and responding to security incidents
- Business Continuity: Plans to ensure continued operation in case of disruption
Personnel Security- Security Training: Regular security awareness training for all staff
- Background Checks: Pre-employment screening for staff with access to sensitive systems or data
- Confidentiality Agreements: Contractual confidentiality obligations for all staff and contractors
Third-Party Risk Management- Vendor Assessment: Security assessment of third-party service providers
- Contractual Safeguards: Data protection terms in contracts with sub-processors
- Ongoing Monitoring: Regular review of third-party security practices
4. Compliance
- Secure Development: Following secure software development lifecycle (SDLC) practices
- Vulnerability Management: Regular security testing, including vulnerability scanning and penetration testing
- Patch Management: Timely application of security patches and updates to all systems and software
3. Organizational Security MeasuresPolicies and Procedures- Information Security Policy: Comprehensive policy governing all aspects of information security
- Incident Response Plan: Documented procedures for detecting, reporting, and responding to security incidents
- Business Continuity: Plans to ensure continued operation in case of disruption
Personnel Security- Security Training: Regular security awareness training for all staff
- Background Checks: Pre-employment screening for staff with access to sensitive systems or data
- Confidentiality Agreements: Contractual confidentiality obligations for all staff and contractors
Third-Party Risk Management- Vendor Assessment: Security assessment of third-party service providers
- Contractual Safeguards: Data protection terms in contracts with sub-processors
- Ongoing Monitoring: Regular review of third-party security practices
4. Compliance
- Information Security Policy: Comprehensive policy governing all aspects of information security
- Incident Response Plan: Documented procedures for detecting, reporting, and responding to security incidents
- Business Continuity: Plans to ensure continued operation in case of disruption
Personnel Security- Security Training: Regular security awareness training for all staff
- Background Checks: Pre-employment screening for staff with access to sensitive systems or data
- Confidentiality Agreements: Contractual confidentiality obligations for all staff and contractors
Third-Party Risk Management- Vendor Assessment: Security assessment of third-party service providers
- Contractual Safeguards: Data protection terms in contracts with sub-processors
- Ongoing Monitoring: Regular review of third-party security practices
4. Compliance
- Vendor Assessment: Security assessment of third-party service providers
- Contractual Safeguards: Data protection terms in contracts with sub-processors
- Ongoing Monitoring: Regular review of third-party security practices
4. Compliance
We are committed to complying with applicable data protection and security regulations, including:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Relevant industry standards and best practices
5. Security Incident Management
In the event of a security incident affecting Client data:
- We will notify affected Clients without undue delay
- We will investigate the incident and take appropriate remediation measures
- We will provide Clients with information needed to meet their own notification obligations
- We will continuously improve our security measures based on lessons learned
6. Client Responsibilities
While we implement robust security measures, security is a shared responsibility. Clients should:
- Maintain the confidentiality of their account credentials
- Ensure their staff follow security best practices when using the Service
- Promptly report any suspected security incidents or vulnerabilities
- Implement appropriate security measures within their own environments
7. Security Assessments and Certifications
We regularly assess our security posture through:
- Internal security reviews and audits
- External vulnerability assessments
- Compliance checks against relevant standards
8. Updates to This Policy
We may update this Security Policy Summary from time to time to reflect changes in our security practices or applicable regulations. Significant changes will be communicated to Clients.
9. Contact Information
For security-related questions or to report security concerns, please contact:
CLOSEDBY.AI LTD
757 Blackburn Road, Bolton, United Kingdom, BL1 7JJ
info@closedby.ai
Company number 16148504
Note: This document provides a summary of key security measures. Detailed security documentation may be available to Clients upon request, subject to appropriate confidentiality agreements.
Service Level Agreement
Updated Service Level Agreement (SLA) for Closed by AI
Effective Date: 24/5/2025
This Service Level Agreement ("SLA") outlines the service levels that CLOSEDBY.AI LTD ("we," "us," or "our") aims to provide to its Clients ("you") for the Closed by AI service tiers (Rick, Ellen, Sam) (the "Service"), as part of the overall Agreement (including Terms of Service).
1. Definitions- Agreement: Refers to the Terms of Service, DPA, Privacy Policy, this SLA, and any other incorporated policies governing the use of the Service.
- Available / Availability: The Service is considered Available when the core functionalities (AI communication processing, platform access) are operational and accessible by the Client and End Users, excluding Scheduled Maintenance and Exclusions.
- Business Hours: 9:00 AM to 5:00 PM UK time, Monday to Friday, excluding public holidays in England.
- Downtime: The total accumulated minutes during a calendar month during which the Service is Unavailable.
- Exclusions: Periods of Unavailability caused by factors outside our reasonable control, including but not limited to: Force Majeure events, Client-side issues (network, hardware, software, business management systems), third-party service failures (e.g., cloud provider outages, telephony provider issues, WhatsApp outages, business management system API unavailability), Scheduled Maintenance, or actions/inactions of the Client.
- Monthly Uptime Percentage: Calculated as ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) * 100%, excluding Exclusions.
- Scheduled Maintenance: Planned maintenance windows for updates, upgrades, or repairs, notified to the Client at least 48 hours in advance where practicable.
- Support Request: A request submitted by an authorized Client user via the designated support channels for assistance with a Service issue.
- Response Time: The time taken from when a Support Request is logged until we acknowledge the request and begin investigation.
- Resolution Time: The time taken from when a Support Request is logged until the reported issue is resolved or a workaround is provided. Resolution times are targets and not guaranteed due to the complexity of potential issues.
2. Service Availability- Target Uptime: We aim to achieve a Monthly Uptime Percentage of 99.5% for the core Service infrastructure.
- Measurement: Availability is measured based on our internal monitoring systems.
- Exclusions: Downtime resulting from Exclusions does not count towards the Monthly Uptime Percentage calculation.
- AI Performance: While we strive for high availability of the AI components, the nature of AI means specific response times or the quality/accuracy of individual AI interactions are not covered by this uptime guarantee. However, the underlying platform enabling these interactions is covered.
- Integration Dependencies: Availability of features dependent on third-party integrations (e.g., business management system booking for Closed by Sam, WhatsApp messaging) is subject to the availability and performance of those third-party services and their APIs.
3. Scheduled Maintenance
- Target Uptime: We aim to achieve a Monthly Uptime Percentage of 99.5% for the core Service infrastructure.
- Measurement: Availability is measured based on our internal monitoring systems.
- Exclusions: Downtime resulting from Exclusions does not count towards the Monthly Uptime Percentage calculation.
- AI Performance: While we strive for high availability of the AI components, the nature of AI means specific response times or the quality/accuracy of individual AI interactions are not covered by this uptime guarantee. However, the underlying platform enabling these interactions is covered.
- Integration Dependencies: Availability of features dependent on third-party integrations (e.g., business management system booking for Closed by Sam, WhatsApp messaging) is subject to the availability and performance of those third-party services and their APIs.
3. Scheduled Maintenance
We will endeavor to perform Scheduled Maintenance outside of peak Business Hours. We will notify Clients via email or platform notification at least 48 hours in advance, unless emergency maintenance is required for security or critical stability reasons.
4. Support Services- Support Channels: Support Requests can be submitted via email to info@closedby.ai or through our dedicated support portal.
- Support Hours: Support is available during Business Hours. Critical issue support may be available outside Business Hours on a best-effort basis.
- Target Response Times: We aim to respond to Support Requests based on the following severity levels (determined by us in our reasonable discretion):
- Critical: Service completely Unavailable for multiple users. Target Response Time: 1 Business Hour.
- High: Significant degradation of core Service functionality affecting multiple users. Target Response Time: 4 Business Hours.
- Medium: Partial non-critical functionality loss affecting some users. Target Response Time: 8 Business Hours / 1 Business Day.
- Low: General inquiries, minor issues, or feature requests. Target Response Time: 2 Business Days.
- Client Cooperation: You agree to provide timely and accurate information reasonably required for us to diagnose and resolve Support Requests.
5. Exclusions from SLA
- Critical: Service completely Unavailable for multiple users. Target Response Time: 1 Business Hour.
- High: Significant degradation of core Service functionality affecting multiple users. Target Response Time: 4 Business Hours.
- Medium: Partial non-critical functionality loss affecting some users. Target Response Time: 8 Business Hours / 1 Business Day.
- Low: General inquiries, minor issues, or feature requests. Target Response Time: 2 Business Days.
This SLA does not apply to any performance or availability issues:
- Caused by factors listed under the definition of "Exclusions".
- Resulting from Client's misuse of the Service or failure to adhere to the Agreement.
- Occurring during beta, trial, or free usage periods.
- Related to the performance or availability of third-party software, hardware, or services not provided by us (including Client's business management systems, internet connectivity, etc.).
- Related to individual AI response quality or latency, beyond the core platform availability.
6. Modifications
We reserve the right to modify this SLA upon thirty (30) days prior notice (which may be sent by email or posted on our platform). Changes will become effective at the start of the next billing cycle following the notice period.
7. Contact Information
For support or questions regarding this SLA, please contact us via the designated Support Channels.
Sub-Processor List
Updated Sub-Processor List for Closed by AI
Last Updated: 24/5/2025
This Sub-Processor List identifies the third-party sub-processors that CLOSEDBY.AI LTD ("we," "us," or "our") may engage to process personal data on behalf of our Clients ("you") in connection with the Closed by AI service (the "Service").
This document forms part of our Data Processing Agreement (DPA) with you. Terms not defined here have the meanings given in the DPA.
Purpose of This Document
As outlined in our DPA, we may engage sub-processors to assist in providing the Service. This document:
- Lists our current sub-processors
- Describes the processing activities they perform
- Identifies their location
- Outlines our sub-processor management practices
Current Sub-Processors
The following entities are currently engaged as sub-processors for the Closed by AI service:
1. Database Provider- Name: High Level (subject to change)
- Processing Activities: Storage and management of Client account data, End User data, and communication records
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Data encryption at rest and in transit, access controls, regular security audits
2. Logging/Performance Monitoring Service- Name: N8N
- Processing Activities: Monitoring service performance, error logging, and technical diagnostics
- Location: Germany
- Data Protection Measures: Pseudonymization of personal data where possible, access controls, data minimization
3. AI Model Providers- Name: OpenAI, Vapi, N8N
- Processing Activities: Processing of text and voice inputs to generate AI responses, transcription of voice to text, natural language processing
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Data encryption, limited retention periods, contractual data protection terms
4. Telephony Provider- Name: Twilio
- Processing Activities: Handling of voice calls, SMS messaging, call recording (where applicable)
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of communications, access controls, compliance with telecommunications regulations
5. Social Channel Integration Partner- Name: Meta
- Processing Activities: Enabling WhatsApp messaging functionality for the Service
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of messages, compliance with Meta's business platform terms
Sub-Processor Management
- Name: N8N
- Processing Activities: Monitoring service performance, error logging, and technical diagnostics
- Location: Germany
- Data Protection Measures: Pseudonymization of personal data where possible, access controls, data minimization
3. AI Model Providers- Name: OpenAI, Vapi, N8N
- Processing Activities: Processing of text and voice inputs to generate AI responses, transcription of voice to text, natural language processing
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Data encryption, limited retention periods, contractual data protection terms
4. Telephony Provider- Name: Twilio
- Processing Activities: Handling of voice calls, SMS messaging, call recording (where applicable)
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of communications, access controls, compliance with telecommunications regulations
5. Social Channel Integration Partner- Name: Meta
- Processing Activities: Enabling WhatsApp messaging functionality for the Service
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of messages, compliance with Meta's business platform terms
Sub-Processor Management
- Name: Twilio
- Processing Activities: Handling of voice calls, SMS messaging, call recording (where applicable)
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of communications, access controls, compliance with telecommunications regulations
5. Social Channel Integration Partner- Name: Meta
- Processing Activities: Enabling WhatsApp messaging functionality for the Service
- Location: United States (with UK/EU data transfer safeguards in place)
- Data Protection Measures: Encryption of messages, compliance with Meta's business platform terms
Sub-Processor Management
We take the following measures to ensure sub-processors provide sufficient guarantees to implement appropriate technical and organizational measures:
- Due Diligence: We conduct due diligence on sub-processors before engagement, including security and compliance assessments.
- Contractual Safeguards: We enter into data processing agreements with all sub-processors that include obligations at least as protective as those in our DPA with you.
- International Transfers: For sub-processors located outside the UK/EEA, we implement appropriate safeguards such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
- Ongoing Monitoring: We periodically review sub-processors' security practices and compliance.
Changes to Sub-Processors
As outlined in the DPA, we may add or replace sub-processors. We will:
- Maintain an up-to-date version of this list
- Notify you of any intended changes concerning the addition or replacement of sub-processors
- Provide you with the opportunity to object to such changes
Contact Information
If you have questions about our sub-processors or wish to object to a change, please contact us at:
CLOSEDBY.AI LTD
757 Blackburn Road, Bolton, United Kingdom, BL1 7JJ
info@closedby.ai
Company number 16148504
Terms Of Service
Updated Terms of Service for Closed by AI
Last Updated: 24/5/2025
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE CLOSED BY AI SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.
These Terms of Service ("Terms") govern your access to and use of the services provided by CLOSEDBY.AI LTD ("we," "us," or "our"), including our website, AI-powered lead conversion system, and related technologies (collectively, the "Services"). These Terms constitute a legally binding agreement between you, the business accessing or using the Services ("you" or "Client"), and us.
1. Acceptance of Terms
By subscribing to, accessing, or using the Services, you represent that you have the authority to bind the Client entity to these Terms, and you agree on behalf of the Client to be bound by these Terms, our Privacy Policy, our Data Processing Agreement (DPA), and any other policies referenced herein or provided to you in connection with the Services (collectively, the "Agreement"). If you are accessing or using the Services on behalf of a business or other legal entity, you represent and warrant that you are an authorized representative of that entity with the authority to bind it to this Agreement.
2. Description of Services
Closed by AI provides an intelligent lead conversion system designed for businesses. The Services aim to capture, engage, nurture, and potentially book appointments with prospective customers ("Leads") contacting your business through various channels (e.g., phone calls, web forms, WhatsApp, social media direct messages). The Services utilize artificial intelligence (AI) to automate communication across voice, chat, and text.
We offer different service tiers with varying functionalities:
- Closed by Rick: Focuses on text-based lead engagement and automated follow-up sequences (text and optional voice calls) for leads originating from web forms, WhatsApp, social DMs, etc. Includes a basic CRM for lead tracking. Compatible with various business management systems.
- Closed by Ellen: Provides an AI receptionist to handle inbound phone calls from new customer enquiries only, operating during specified hours (e.g., 24/7, lunch breaks, after hours). It qualifies leads but does not book appointments. Compatible with various business management systems.
- Closed by Sam: Combines the features of Closed by Rick and Closed by Ellen, adding real-time appointment booking directly into the Client's business management software calendar. This tier manages the entire new customer journey across multiple channels. Compatibility with specific business management systems may vary.
Specific features, capabilities, limitations, and compatibility requirements for each tier are further detailed in our service documentation and the knowledge base provided.
3. Subscription, Fees, and Payment- Subscription: Access to the Services requires an active subscription based on the chosen tier (Rick, Ellen, or Sam). Subscriptions are typically billed on a monthly basis in advance.
- Fees: Current subscription fees for each tier are: Closed by Rick (£349/month), Closed by Ellen (£749/month), Closed by Sam (£1450/month). An onboarding fee of £950 applies, although this may be waived for beta users or under specific promotional offers, as agreed upon separately.
- Payment: You agree to pay all applicable fees as specified in your subscription agreement or order form. Payments are due on the date specified in the invoice. Failure to pay fees may result in suspension or termination of your access to the Services.
- Taxes: All fees are exclusive of applicable taxes (e.g., VAT), which will be added to your invoice as required by law.
- Changes: We reserve the right to change the fees or applicable charges and to institute new charges upon thirty (30) days prior notice to you (which may be sent by email).
4. Client Responsibilities- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
- Accurate Information: You agree to provide accurate, current, and complete information required for setting up and maintaining your account and using the Services, including necessary details about your business, services, and system integration (where applicable).
- Compliance with Laws: You agree to use the Services in compliance with all applicable laws, regulations, and industry standards, including but not limited to data protection laws (UK GDPR), relevant industry regulations, and advertising standards.
- Customer Consent: You are solely responsible for obtaining all necessary consents from Leads and customers required for Closed by AI to communicate with them on your behalf and process their personal data in accordance with applicable laws and our DPA.
- System Integration: For features requiring integration with your business management systems, you are responsible for providing necessary access credentials and ensuring your system setup is compatible and allows for the integration. You acknowledge that the functionality of integrated features depends on the capabilities and availability of your system's API.
- Acceptable Use: You agree to adhere to our Acceptable Use Policy (AUP), incorporated herein by reference.
5. Data Privacy and Security- Data Processing Agreement (DPA): Our processing of personal data (including Lead and customer information) on your behalf is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference. You agree to the terms of the DPA.
- Privacy Policy: Our collection and use of information about your business and its users are governed by our Privacy Policy.
- Security: We implement reasonable technical and organizational measures designed to secure your data from accidental loss and unauthorized access, use, alteration, or disclosure, as further detailed in our Security Policy summary.
6. Intellectual Property Rights- Our IP: We own and retain all right, title, and interest in and to the Services, including all underlying software, AI models, technology, documentation, and related intellectual property rights. This Agreement does not grant you any ownership rights to the Services.
- Client Data: You retain all ownership rights to the data you provide or that is generated specifically for your business through the use of the Services (e.g., Lead information, conversation transcripts specific to your business) ("Client Data").
- License Grant: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term, solely for your internal business operations, subject to the terms of this Agreement.
- Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without any obligation or compensation to you.
7. Confidentiality
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
- Accurate Information: You agree to provide accurate, current, and complete information required for setting up and maintaining your account and using the Services, including necessary details about your business, services, and system integration (where applicable).
- Compliance with Laws: You agree to use the Services in compliance with all applicable laws, regulations, and industry standards, including but not limited to data protection laws (UK GDPR), relevant industry regulations, and advertising standards.
- Customer Consent: You are solely responsible for obtaining all necessary consents from Leads and customers required for Closed by AI to communicate with them on your behalf and process their personal data in accordance with applicable laws and our DPA.
- System Integration: For features requiring integration with your business management systems, you are responsible for providing necessary access credentials and ensuring your system setup is compatible and allows for the integration. You acknowledge that the functionality of integrated features depends on the capabilities and availability of your system's API.
- Acceptable Use: You agree to adhere to our Acceptable Use Policy (AUP), incorporated herein by reference.
5. Data Privacy and Security- Data Processing Agreement (DPA): Our processing of personal data (including Lead and customer information) on your behalf is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference. You agree to the terms of the DPA.
- Privacy Policy: Our collection and use of information about your business and its users are governed by our Privacy Policy.
- Security: We implement reasonable technical and organizational measures designed to secure your data from accidental loss and unauthorized access, use, alteration, or disclosure, as further detailed in our Security Policy summary.
6. Intellectual Property Rights- Our IP: We own and retain all right, title, and interest in and to the Services, including all underlying software, AI models, technology, documentation, and related intellectual property rights. This Agreement does not grant you any ownership rights to the Services.
- Client Data: You retain all ownership rights to the data you provide or that is generated specifically for your business through the use of the Services (e.g., Lead information, conversation transcripts specific to your business) ("Client Data").
- License Grant: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term, solely for your internal business operations, subject to the terms of this Agreement.
- Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without any obligation or compensation to you.
7. Confidentiality
- Our IP: We own and retain all right, title, and interest in and to the Services, including all underlying software, AI models, technology, documentation, and related intellectual property rights. This Agreement does not grant you any ownership rights to the Services.
- Client Data: You retain all ownership rights to the data you provide or that is generated specifically for your business through the use of the Services (e.g., Lead information, conversation transcripts specific to your business) ("Client Data").
- License Grant: We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term, solely for your internal business operations, subject to the terms of this Agreement.
- Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without any obligation or compensation to you.
7. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with this Agreement that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). Each party agrees to use the other party's Confidential Information solely for the purpose of performing its obligations or exercising its rights under this Agreement and will not disclose it to any third party except as expressly permitted herein or required by law.
8. Service Levels and Support
We will use commercially reasonable efforts to make the Services available pursuant to our Service Level Agreement (SLA), incorporated herein by reference. Support services will be provided according to the terms outlined in the SLA.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WHILE WE STRIVE TO PROVIDE A HIGH-QUALITY SERVICE, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT THE AI COMMUNICATIONS WILL ALWAYS BE ACCURATE, APPROPRIATE, OR ACHIEVE SPECIFIC CONVERSION RESULTS. THE PERFORMANCE AND ACCURACY OF AI SYSTEMS CAN VARY. YOU ACKNOWLEDGE THAT THE SERVICES ARE A TOOL TO ASSIST YOUR LEAD CONVERSION EFFORTS AND DO NOT REPLACE PROFESSIONAL JUDGMENT OR THE NEED FOR HUMAN OVERSIGHT.
WE ARE NOT RESPONSIBLE FOR THE UNDERLYING PERFORMANCE OR AVAILABILITY OF THIRD-PARTY INTEGRATIONS, INCLUDING YOUR BUSINESS MANAGEMENT SYSTEMS OR OTHER COMMUNICATION CHANNELS.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLOSEDBY.AI LTD, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CLOSEDBY.AI LTD EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnification
You agree to defend, indemnify, and hold harmless CLOSEDBY.AI LTD, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, your Client Data, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your failure to comply with applicable laws (including obtaining necessary consents).
12. Term and Termination- Term: This Agreement commences on the date you first accept it and continues until your subscription expires or is terminated.
- Termination for Convenience: You may terminate your subscription according to the terms specified in our Cancellation & Refund Policy.
- Termination for Cause: Either party may terminate this Agreement for cause if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof.
- Effect of Termination: Upon termination, your right to access and use the Services will cease immediately. You must pay any outstanding fees owed. Provisions that by their nature should survive termination (including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability) shall survive termination.
13. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will provide you with notice (e.g., by email or through the Services). Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Services.
15. General Provisions- Entire Agreement: This Agreement (including all referenced policies like the Privacy Policy, DPA, SLA, AUP) constitutes the entire agreement between you and us regarding the Services and supersedes all prior agreements and understandings.
- Assignment: You may not assign this Agreement without our prior written consent. We may assign this Agreement without restriction.
- Notices: All notices under this Agreement must be in writing. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to info@closedby.ai.
- Waiver: No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term.
- Severability: If any provision of this Agreement is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16. Contact Information
If you have any questions about these Terms, please contact us at info@closedby.ai.